Keys to Effective Listening
Building Essential Telephone Sales Skills - Phone Sales. Actively Listen. Don't Interrupt. Dont Pre-judge.

Skills & Motivation

Actively Listen
1. Limit distractions by having all the essential materials in front of you and a clear workspace.
2. Don't interrupt, but do use listening words like, "I see, Yes, Right"
3. Think like the customer by listening for ideas, not just words.

Don't Interrupt
1. Limit your own talking.
2. Concentrate and take notes while you are listening.
3. Use reflective phrases

Dont Pre-judge
1. Don't jump to conclusions about the person you are speaking with.
2. Don't argue mentally over what has been said, because this means you are not listening.
3. Visualise the prospect in your mind, to help you communicate better.